Returns Policy:
Although we strive to keep you happy at all times, however, if in case you’re not satisfied with your purchase and want to return the product(s), our easy 7 days Returns Policy will guide you through the process.
Our customer support team will be happy to assist you regardless, dial us on 022 26661557/58 or write to us at care@pidindia.com/cc@alantruman.com.
Please keep in mind the following conditions before returning a product:
- You need to raise a return request within 7 days from the date of receiving the product(s).
- Products should not have been tried or used and the packaging should not have been tampered in any way.
- Please note that we are unable to return any orders without the original invoice of the product(s).
- Items purchased online cannot be returned in our physical/offline beauty stores, and vice versa.
Refund Policy:
- Refunds are processed in a maximum of 15 days from the date on which Alan Truman receives returned product.
- In case of prepaid orders through Credit Card, Debit Card or Net Banking, the amount will be transferred back to the account from which it was paid.
- In case of Cash-on-Delivery order, a refund cheque will be deposited in your bank account in favour of the “Billing Name” used while placing the order.
- Please note that Cash-on-Delivery charges and Shipping Charges (if applicable) are not refundable.
Cancellation policy:
- An order can be cancelled only up to it is in "Pending" state. Once we start processing, it can not be cancelled.you will have to send us an email on care@pidindia.com / cc@alantruman.com with reasons for the cancellation. Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order You will be notified of the same by email.
Note: Any single product in the kit/set cannot be replaced or returned.